Workforce Management software will give your company the cutting edge to win business and forge ahead of the competition. Our workforce management software is a very easy to use solution that will offer your customers the best level of service by helping Managers to forecast, schedule and manage their employees workforce.

WFM Corp sells 3 different types of workforce managment software. Call us to find out which one fits your needs.

We sell IEX, VERINT, and GMT. Which solution is best for your business?

The software begins by using the best and most accurate forecasting tools to analyze a call center's service performance, historical statistics and other data. This data collection will allow us to process this information to create the best schedule for your employees. This schedule will be based on call levels during shifts, corporate goals, and cost estimates. Your data will also help determine vacation and personal days, lunches and breaks, employee training, shift hours, skill levels and staff ranking. Imagine the capabilities of your call center if you had access to this data at your fingertips!

Our software will help you to create a plan for the success of your business. You'll be able to create a wide variety of reports to forecast call levels, as well as employee attendance and performance. We also offer a high level algorithm that will match your employee preferences with your business needs. Keeping your call center workforce happy can be a challenge – this tool can give your employees more satisfaction, while allowing your business to profit.

Check out these useful features of workforce management:

Employee Accountability – View your employe e's schedule compliance with the blink of an eye.

Forecasting – Know when your call center will be dry or flooded based on historical data created by the workforce management software.

Editing – Change your forecast by varying percents to adjust for any change in business conditions – such as a holiday for example.

Optimum Scheduling – Know how to create the best schedules using accurate statistics. This knowledge will help you create the best system for personal and vacation days, breaks and lunches, employee preferences and cost per employee.

Blending – Allow your agents to create more than one skill within a designated time frame.

Scheduling Changes – Keep up with your changes in call levels by allowing for various overflows to make sure your calls are all answered in a timely manner.

Overall access – Understand the current metrics to understand forecasted call volumes, performance and your staffing compliance.