Workforce Management software will give your company the cutting edge to win business and forge ahead of the competition. Our workforce management software is a very easy to use solution that will offer your customers the best level of service by helping Managers to forecast, schedule and manage their employees workforce.
WFM Corp sells 3 different types of workforce managment software. Call us to find out which one fits your needs.
We sell IEX, VERINT, and GMT. Which solution is best for your business?
The software begins by using the best and most accurate forecasting tools to analyze a call center's service performance, historical statistics and other data. This data collection will allow us to process this information to create the best schedule for your employees. This schedule will be based on call levels during shifts, corporate goals, and cost estimates. Your data will also help determine vacation and personal days, lunches and breaks, employee training, shift hours, skill levels and staff ranking. Imagine the capabilities of your call center if you had access to this data at your fingertips!
Our software will help you to create a plan for the success of your business. You'll be able to create a wide variety of reports to forecast call levels, as well as employee attendance and performance. We also offer a high level algorithm that will match your employee preferences with your business needs. Keeping your call center workforce happy can be a challenge – this tool can give your employees more satisfaction, while allowing your business to profit.
Check out these useful features of workforce management:
Employee Accountability – View your employe e's schedule compliance with the blink of an eye.
Forecasting – Know when your call center will be dry or flooded based on historical data created by the workforce management software.
Editing – Change your forecast by varying percents to adjust for any change in business conditions – such as a holiday for example.
Optimum Scheduling – Know how to create the best schedules using accurate statistics. This knowledge will help you create the best system for personal and vacation days, breaks and lunches, employee preferences and cost per employee.
Blending – Allow your agents to create more than one skill within a designated time frame.
Scheduling Changes – Keep up with your changes in call levels by allowing for various overflows to make sure your calls are all answered in a timely manner.
Overall access – Understand the current metrics to understand forecasted call volumes, performance and your staffing compliance.
How To Make The Most of Your Workforce Management Software
Even if your company has the most advanced Workforce Management Software, which is also known as WFM Software, it does not guarantee a 100% satisfaction for your employees and your customers as well. There are a lot of other things that you need to do in order to match the requests of your employees to the needs and goals of the company. As you probably know, employee satisfaction is very important if you are in a business, such as call centers, which relies heavily on great service. If your work force is dissatisfied, there will be a lot of turnover, which can also affect your costs. Here are some of the things that you need to do in order to maximize the effectiveness of your WFM Software.
Even if you already have Workforce Management Software, it does not mean that you will no longer need the input of your staff with regard to their schedule. It is still important that you still accommodate some important requests regarding breaks, shift swaps, day off, and sudden changes in schedules. Since you already have scheduling software, you would not really have any problems with fixing the schedule. And at the same time, you are showing your employees that the company they are working for also have compassion and care for the happiness of the members of the workforce. However, it is important that proper coordination and protocol is followed before your give in to their requests.
Even if you already have Workforce Management Software, it does not mean that you will just copy the schedule that you made last week and use them for this week and the weeks to come. First, you need to analyze if the schedule that you created the previous week worked perfectly. Was there no complain from employees? Was productivity and efficiency met or surpassed? If the answers to these questions are both yes, then there is probably no problem for you to just copy the previous schedule. However, if you answered no to one of the questions, then you still need to improve your schedule. The WFM Software from WFM Corp has capabilities to analyze data quickly and efficiently so this would surely help with assessing whether your schedule for the week has met your expectations.
It is important to note that employees who go to work too early or come home very late at night make use of the resources of the company. This means that their early clock-in or late clock-out may be affecting the costs and expenses of the company. With Workforce Management Software, you would be able to monitor your employees work schedule easily. You would be able to see if there are certain employees that have been spending too much time in the office. You can also figure out why they have to be in the office early or leave late. Maybe you are giving them too much workload. Once you have determined the underlying reason for such things, then you can probably do appropriate actions