Integrated Voice Response Software
IVR Telephone System - Integrated Voice Response Software
Integrated voice response software, or IVR software, helps to improve the efficiency of your business and enhances performance in communications with customers. Many companies use IVR solutions to increase efficiency and reduce costs, including telecommunications companies, financial institutions, call centers and large businesses of all types.
There are many benefits to using an IVR system. The use of IVR system software provides your customers with heightened privacy, increases customer access, saves money and increases the efficiency of any business. An IVR system reduces the time and money required to find, train and retain quality employees to handle customer communications. Of course, with our IVF solutions, your customers always have access to live help, when needed, either with a voice command or the press of a button.
A significant amount of time and effort are wasted in paying operators to answer and route calls. Often, the first person reached won’t have the answer and customers get frustrated when they are transferred several times and must repeat the entire story each time. Our IVR phone system eliminates this problem by using customer responses to properly route the call the first time.
Our IVR software includes pre-recorded menus on the IVR phone systems. There are two programming choices. Your customers can respond with voice commands or use touch tone responses entered by your callers. Our IVR systems are automated, which saves money in maintenance and hiring additional staff to answer phones. Our automated system reduces your manpower needs and improves the efficiency of your staff. If you are interested in improving efficiency through faster processes, contact us to learn more about our IVR solutions.